Contact Us

We're here for you — reach out anytime

Whether you have a question about one of our casino reviews, want to suggest a platform for us to test, are interested in advertising opportunities, or simply want to share your own experience with an online casino NZ, we'd love to hear from you. The tweeandco.co.nz team reads every message personally.

Send Us a Message

Other Ways to Reach Us

📧 Email

[email protected]

⏱️ Response Time

We typically respond within 24 hours on business days. Messages sent over the weekend may take up to 48 hours.

📍 Location

Based in Aotearoa New Zealand — reviewing casinos for Kiwi players across the motu.

Why Contact Us?

  • Casino questions: Unsure about a platform's terms or reliability? We've likely tested it.
  • Suggest a casino: Found a new platform you'd like us to review? Let us know.
  • Report an issue: Had a bad experience at one of our recommended casinos? We take feedback seriously.
  • Advertising: Interested in working with tweeandco.co.nz? We offer limited, selective partnerships.
  • Media & press: Journalists and researchers — we're happy to provide expert commentary on the NZ online casino industry.

Frequently Asked Questions About Contacting Us

We make every effort to respond to all messages within 24 hours during the business week (Monday to Friday). Enquiries submitted on weekends or public holidays may take up to 48 hours to receive a response. If your matter is urgent — particularly if it relates to a withdrawal issue or account security concern at a casino we've reviewed — please mention this in the subject line and we'll prioritise your message.

To help us investigate your concern efficiently, please include the casino name, your account username (if comfortable sharing it), the date the issue occurred, a description of what happened, and any relevant screenshots or correspondence with the casino's support team. The more detail you provide, the faster we can assess the situation and determine whether our review needs updating. We treat all reports confidentially and never share your personal information without permission.

We do not publish guest posts or sponsored content that could compromise our editorial independence. Our reviews and recommendations are based entirely on our own testing and evaluation. We do offer limited advertising and partnership opportunities that are clearly labelled as such, separate from our editorial content. If you're interested in working with us, select "Advertising" from the subject dropdown above and our partnerships team will get back to you.

While we cannot act as a formal dispute resolution service, we take player complaints seriously and may investigate if multiple users report similar issues with the same casino. If we verify a pattern of problematic behaviour — such as unjustified withdrawal delays, bait-and-switch bonus terms, or unresponsive support — we will update our review and may remove the casino from our recommended list. For individual disputes, we recommend contacting the casino's licensing authority directly and keeping detailed records of all communications.